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FinTech · 2024

Fido Growth Platform

Led the software engineering effort that launched Fido's Ghana and Uganda experiences, unifying SMS, USSD, and CRM workflows with new customer-facing sites and internal automation tooling.

Role

Software Engineer

Timeline

Jan 2023 – Jan 2025

Stack

React, Node.js, AWS, PostgreSQL, Bitbucket Pipelines

Impact

99.9% uptime · 40% better reporting · Two-country launch

Visit gh.fido.money Visit ug.fido.money

Official Product Screenshot

Fido product homepage highlighting credit, savings, and bill workflows for Ghana users.
Official Fido product screenshot used as the primary image for this portfolio entry.

Mandate

Fido needed to expand into new markets without multiplying operational overhead. That meant shared design systems, reusable DevOps plumbing, and tight integration between customer touchpoints and internal teams spanning sales, marketing, finance, and back office.

Infrastructure

  • Automated SMS and USSD workflows on AWS (EC2, S3) with failover paths that hit 99.9% uptime.
  • Rebuilt gh.fido.money and ug.fido.money with localization, accessibility, and analytics baked in.
  • Set up CI/CD and observability so deployments, rollbacks, and audits were predictable.

Internal tooling

  • Implemented CRM integrations that improved reporting accuracy by 40%.
  • Developed dashboards and automation that empowered non-technical teams to self-serve data.
  • Delivered targeted engagement flows for SMS, push, and USSD using reusable templates.

Highlights

2

Markets launched with one codebase

99.9%

Uptime for mission-critical workflows

40%

Increase in CRM reporting accuracy

My focus

Architecture

Planned shared libraries and infrastructure so each new country launch required minimal rework.

Automation

Built workflows that synchronized marketing, sales, and finance data to remove manual handoffs.

Experience

Crafted accessible, responsive UI states informed by Google's Material guidance and user testing.